This post has been republished via RSS; it originally appeared at: Microsoft Teams Blog articles.
We recently commissioned Forrester Consulting to conduct a Total Economic Impact™ study of Microsoft Teams to quantify the benefits of Microsoft Teams for organizations and employees. Forrester interviewed and surveyed over 260 customers using Microsoft Teams in a wide range of industries, spanning financial services to education.
When asked, customers cited the following as challenges they face with their collaboration tools:
Forrester study: The Total Economic Impact™ Of Microsoft Teams.
The study revealed that by empowering employees with Microsoft Teams, businesses can reduce the costs of collaboration, accelerate decision making, and improve the customer and employee experience.
Key benefits for implementing Microsoft Teams
The study uncovered 11 benefits for companies to consider as they evaluate Teams as a primary communication and collaboration tool. The top 4 benefits are:
- Teams reduces the total number of meetings and their duration. Online meetings conducted over Teams are reliable and of very high audio-video quality. As a result, employees spend less time addressing setup and call-quality issues, and more time interacting. The total time savings equal $6.9 million.
- Information workers save 4 hours per week from improved collaboration and information sharing. With Teams features like co-authoring, integrated file storage, and internal directory, information workers can effectively and efficiently collaborate in real time. The potential savings equal more than $14.3 million.
- Information workers save more than 1 hour per week by not having to switch between applications. Access to 3rd party and line-of-business apps inside Teams from any device benefits all workers, especially remote workers. This creates better employee cohesion and a common corporate culture across locations. The total savings are nearly $4.8 million.
- Having resources available online in Teams reduces downtime by 14.6%. When resources are available in one cloud-based location, downtime is reduced and complexity is lowered, making security and compliance easier. Compared to on-premise solutions, the time savings are worth $258,000 across information and Firstline Workers.
Download the Forrester Total Economic Impact™ study of Microsoft Teams today and learn more about the measurable impact Teams can have for your organization.