Experiencing Alerting failure for Metric Alerts – 09/27 – Resolved

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Final Update: Friday, 27 September 2019 11:57 UTC

We've confirmed that all systems are back to normal with no customer impact as of 09/27, 10:52 UTC. Our logs show the incident started on 09/27, 08:00 UTC and that during the 2 hours & 52 minutes that it took to resolve the issue some of customers experienced alerting failure.
  • Root Cause: The failure was due to deployment in backend service
  • Incident Timeline: 2 Hours & 52 minutes - 09/27, 08:00 UTC through 09/27, 10:52 UTC
We understand that customers rely on Metric Alerts as a critical service and apologize for any impact this incident caused.

-Naresh

Initial Update: Friday, 27 September 2019 10:33 UTC

We are aware of issues within Metric Alerts and are actively investigating. Some customers may experience Alerting failure.
  • Work Around: None
  • Next Update: Before 09/27 14:00 UTC
We are working hard to resolve this issue and apologize for any inconvenience.
-Naresh

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