Data Access Issue in Azure portal for Log Analytics, W. Europe – 10/21 – Resolved

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Final Update: Monday, 21 October 2019 17:36 UTC

We've confirmed that all systems are back to normal with no further customer impact as of 10/21, 17:26 UTC. Our logs show the incident started on 10/21, 16:41 UTC and that during the 45 minutes that it took to resolve the issue 4.2% of customers in the West Europe region experienced an inability to query Log Analytics data.
  • Root Cause: The failure was due to a problem with one of our back end services.
  • Incident Timeline: 45 minutes - 10/21, 16:41 UTC through 10/21, 17:26 UTC
We understand that customers rely on Azure Log Analytics as a critical service and apologize for any impact this incident caused.

-Jack Cantwell

Initial Update: Monday, 21 October 2019 17:10 UTC

We are aware of issues within Log Analytics in the West Europe region and are actively investigating. Some customers may experience inability to query data.
  • Work Around: none at this time
  • Next Update: Before 10/21 18:30 UTC
We are working hard to resolve this issue and apologize for any inconvenience.
-Jack Cantwell

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