Issues with Metric Alerts – 11/14 – Resolved

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Final Update: Thursday, 14 November 2019 18:32 UTC

We've confirmed that all systems are back to normal with no customer impact as of 11/14, 17:40 UTC. Our logs show the incident started on 11/14, 09:00 UTC and that during 8 hours and 40 minutes that it took to resolve the issue subset of customers might have experienced issues while creating Metric Alerts during impact window.
  • Root Cause: The failure was due to issues with one of the dependent services.
  • Incident Timeline: 8 Hours & 40 minutes - 11/14, 09:00  UTC through 11/14, 17:40  UTC
We understand that customers rely on Metric Alerts as a critical service and apologize for any impact this incident caused.

-Venkat

Initial Update: Thursday, 14 November 2019 14:39 UTC

We are aware of issues within Metric Alerts and are actively investigating. Some customers may experience failure in creating Metric Alerts during the impact. 
  • Work Around: None
  • Next Update: Before 11/14 19:00 UTC
We are working hard to resolve this issue and apologize for any inconvenience.
-Madhuri

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