Experiencing Data Access Issue in Azure portal for Log Analytics – 11/19 – Resolved

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Final Update: Tuesday, 19 November 2019 08:24 UTC

We've confirmed that all systems are back to normal with no customer impact as of 11/19, 08:15 UTC. Our logs show the incident started on 11/19, 06:15 UTC and that during the 2 hours that it took to resolve the issue customers using Log Analytics may have experienced failures and timeouts while accessing workspaces and may also have experienced alerting failures in West Europe region.
  • Root Cause: The failure was due to issue with one of our backend service which became unhealthy.
  • Incident Timeline: 2 Hours - 11/19, 06:15 UTC through 11/19, 08:15 UTC
We understand that customers rely on Azure Log Analytics as a critical service and apologize for any impact this incident caused.

-Rama

Initial Update: Tuesday, 19 November 2019 07:31 UTC

We are aware of issues within Log Analytics and are actively investigating. Some customers may experience data access issue while using Azure portal and Alerting failure in West Europe region.
  • Work Around: None
  • Next Update: Before 11/19 12:00 UTC
We are working hard to resolve this issue and apologize for any inconvenience.
-Rama

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