Experiencing Data Access issue in Azure Portal in WEU – 03/04 – Resolved

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Final Update: Wednesday, 04 March 2020 13:35 UTC

We've confirmed that all systems are back to normal with no customer impact as of 03/04, 12:45 UTC. Our logs show the incident started on 03/04, 06:00 UTC and that during the 6 hours 45 minutes that it took to resolve the issue some of the customers in West Europe region may have experienced Data Access issues while accessing Application Insights within Azure Portal.

  • Root Cause: The failure was due to one of the back end services.
  • Incident Timeline: 6 Hours & 45 minutes - 03/04, 06:00 UTC through 03/04, 12:45 UTC
We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Satya

Initial Update: Wednesday, 04 March 2020 10:04 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers in West Europe region may experience Data Access issues while accessing Application Insights within Azure Portal.
  • Work Around: None
  • Next Update: Before 03/04 14:30 UTC
We are working hard to resolve this issue and apologize for any inconvenience.
-Madhuri

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