Experiencing Alerting failure for Log Search Alerts in Central US – 03/20 – Resolved

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Final Update: Friday, 20 March 2020 06:36 UTC

We've confirmed that all systems are back to normal with no customer impact as of 03/20, 06:00 UTC. Our logs show the incident started on 03/20, 04:25 UTC and that during the 1 hour and 35 minutes that it took to resolve the issue some  customers may have experienced data access, missed alerts, delayed alerts issue in Central US region.
  • Root Cause: The failure was due to an issue in one of our dependent services.
  • Incident Timeline: 1 Hour & 35 minutes - 03/20, 04:25 UTC through 3/20, 06:00 UTC
We understand that customers rely on Log Search Alerts as a critical service and apologize for any impact this incident caused.


Initial Update: Friday, 20 March 2020 05:51 UTC

We are aware of issues within Log Search Alerts and are actively investigating. Some customers may experience data access, missed alerts, delayed alerts issue in Central US region.
  • Work Around: None
  • Next Update: Before 03/20 10:00 UTC
We are working hard to resolve this issue and apologize for any inconvenience.

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