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Final Update: Saturday, 04 April 2020 10:30 UTC
We've confirmed that all systems are back to normal with no customer impact as of 04/04, 09:14 UTC. Our logs show the incident started on 04/04, 07:30 UTC and that during the 1 hour 44 minutes that it took to resolve the issue some customers in West Europe Region might have experienced intermittent data latency, data gaps.
-Syed
We've confirmed that all systems are back to normal with no customer impact as of 04/04, 09:14 UTC. Our logs show the incident started on 04/04, 07:30 UTC and that during the 1 hour 44 minutes that it took to resolve the issue some customers in West Europe Region might have experienced intermittent data latency, data gaps.
- Root Cause: The failure was due to one of the back end service.
- Incident Timeline: 1 Hour & 44 minutes - 04/04, 07:30 UTC through 04/04, 09:14 UTC
-Syed