Experiencing Data Access issue in Azure Portal for Many Data Types – 04/07 – Resolved

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Final Update: Wednesday, 08 April 2020 01:03 UTC

We've confirmed that all systems are back to normal with no customer impact as of 4/8, 00:35 UTC. Our logs show the incident started on 4/7, 23:04 UTC impacting the West Europe region. During the 1 hour and 31 minutes it took to resolve the issue, customers may have experienced data access issues as well as missed or delayed Log Search Alerts.
  • Root Cause: The failure was due to a back end service that had become unhealthy.
  • Incident Timeline: 1 Hours & 31 minutes - 4/7, 23:04 UTC through 4/8, 00:35 UTC
We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.


Initial Update: Tuesday, 07 April 2020 23:35 UTC

We are aware of issues within Log Analytics in West Europe and are actively investigating. Some customers may experience data access issues as well as missed or delayed Log Search Alerts in this region. This would have started at 23:04 4/7 UTC. 
  • Work Around: None
  • Next Update: Before 04/08 01:00 UTC
We are working hard to resolve this issue and apologize for any inconvenience.

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