Experiencing Alerting failure for Log Search Alerts – 05/18 – Resolved

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Final Update: Monday, 18 May 2020 16:24 UTC

We've confirmed that all systems are back to normal with no customer impact as of 05/18, 15:25 UTC. Our logs show the incident started on 05/18, 13:45 UTC and that during the 1 hour 40 minutes that it took to resolve the issue some customers in Central US region may have experienced delayed or missed Log Search alerts.
  • Root Cause: The failure was due to an issue in one of our dependent services.
  • Incident Timeline: 1 hour 40 minutes - 05/18, 13:45 UTC through 05/18, 15:25 UTC

We understand that customers rely on Log Search Alerts as a critical service and apologize for any impact this incident caused.


Initial Update: Monday, 18 May 2020 15:41 UTC

We are aware of issues within Log Search Alerts and are actively investigating. Some customers may experience delayed or missed Log Search Alerts in Central US region.

  • Next Update: Before 05/18 18:00 UTC
We are working hard to resolve this issue and apologize for any inconvenience.

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