Support Tip: Inconsistencies in reporting of Discovered apps

This post has been republished via RSS; it originally appeared at: Intune Customer Success articles.

Intune provides a host of application management features, such as app availability, App Protection Policies, and app inventory, among others. The Intune discovered apps pane displays a list of detected apps on your Intune managed devices. To learn more about discovered apps in Intune, see Intune discovered apps.

 

We were recently alerted to an issue whereby not all versions of applications are being reported, inconsistencies of information between Discovered apps report and Discovered apps per devices, and Discovered apps reported under devices blade differs from the actual device. Upon investigation, we discovered an issue with our data aggregation service not collecting all application information. In addition, since the data collection occurs every 7 days, feedback from admins was that they wanted to see applications from newly added devices or updated application versions.

 

Steps to reproduce:

  1. Sign in to the Microsoft Endpoint Manager admin center
  2. Select Apps > Monitor > Discovered apps
  3. View the # of devices with a specific app, then newly add that app to an Intune enrolled device
  4. Confirm that # Devices does not increase after Step 3

Note: The pane will update # Device after 7 days

 

Another way to verify:

  1. Select Apps > Monitor > Discovered apps report
  2. Compare the information displayed with the Device > iOS > Discovered apps

Please note that Android Enterprise Fully Managed and Dedicated devices do not report discovered apps so unfortunately, Intune cannot discover apps on these device types.

 

Upcoming improvements

Intune has been working on a solution to improve the accuracy and timeliness of discovered apps. We are currently architecting a new data pipeline that will create a more efficient data flow and expect to complete the work by early next calendar year. This work will directly result in the following:

  • Increased efficiency of the data pipeline which will drive improvements in reporting/data warehouse
  • Improved timeliness of discovered apps by reducing the data collection from every 7 days to every 24 hours
  • Improvements to the aggregation workflow in reporting
  • Addition of discovered apps from Android enterprise devices · Discovered apps data will be added to the Azure Log Analytics (Specialist) pipeline

 

Resources

 

Let us know if you have any additional questions on this by replying back to this post or tagging @IntuneSuppTeam out on Twitter.

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