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Final Update: Monday, 26 October 2020 18:28 UTC
We've confirmed that all systems are back to normal with no customer impact to query data as of 10/26, 12:10 UTC to 17:50 UTC. Our logs show the incident started on 10/26, 12:10 UTC and that during the 5 hours and 10 mins that it took to resolve the issue 3% of customers experienced Data access issues or delayed/missed Log Search alerts for resources hosted in PRODWUS2.
- Root Cause: The failure was due to instances of a backend service became unhealthy
- Incident Timeline: 10/26,12:10 UTC through 17:50 UTC