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Update: Wednesday, 28 October 2020 01:19 UTC
We've confirmed that all systems are back to normal with no customer impact to query data as of 10/27, 17:58 PST to 19:20 PST. Our logs show the incident started on 10/27, 17:58 PST and that during the 1 hours and 21 mins that it took to resolve the issue 3% of customers experienced Data access issues or delayed/missed Log Search alerts for resources hosted in PRODWUS2.
- Root Cause: The failure was due to instances of a backend service became unhealthy
- Incident Timeline: 10/27,17:58 PST through 19:20 UTC
-Arish B