Experiencing Data Access issue in Azure Portal for Many Data Types – 11/05 – Resolved

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Final Update: Thursday, 05 November 2020 15:46 UTC

We've confirmed that all systems are back to normal with no customer impact as of 11/5, 15:05 UTC. Our logs show the incident started on 11/05, 13:05 UTC and that during the 2 hours that it took to resolve the issue some customers may have experienced issues with missed, delayed or wrongly fired Log Search alerts and experienced difficulties accessing data for resources hosted in West US 2.
  • Root Cause: The failure was due to one of our dependent backend services.
  • Incident Timeline: 2 Hours - 11/05, 13:05 UTC through 11/05, 15:05 UTC
We understand that customers rely on Application Insights and Log Search Alerts as a critical service and apologize for any impact this incident caused.


Initial Update: Thursday, 05 November 2020 13:05 UTC

We are aware of issues within Application Insights and Log Search alerts and are actively investigating. Some customers may experience Data access issues or delayed/missed Log Search alerts for resources hosted in West US2 region.
  • Work Around: None
  • Next Update: Before 11/05 16:30 UTC
We are working hard to resolve this issue and apologize for any inconvenience.

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