Experienced Data Latency Issue for Log Search Alerts in West Europe Region – 11/08 – Resolved

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Final Update: Sunday, 08 November 2020 14:41 UTC

We've confirmed that all systems are back to normal with no customer impact as of 11/08, 13:14 UTC. Our logs show the incident started on 11/08, 12:14 UTC and that during the 1 hours that it took to resolve the issue some of customers experienced intermittent data latency and incorrect alert activation in West Europe region.
 
  • Root Cause: The failure was due to one of the backend dependent service.
  • Incident Timeline: 1 Hours  - 11/08, 12:14 UTC through 11/08, 13:14 UTC
We understand that customers rely on Log Search Alerts as a critical service and apologize for any impact this incident caused.

-Madhav

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