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Final Update: Saturday, 01 February 2020 05:16 UTC
We've confirmed that all systems are back to normal with no customer impact as of 01/31, 21:33 UTC. Our logs show the incident started on 01/31, 21:05 UTC and that during the 28 minutes that it took to resolve the issue some customers experienced intermittent data latency, data gaps and incorrect alert activation.
- Root Cause: The failure was due to a Networking problem.
- Incident Timeline: 28 minutes - 01/31, 21:05 UTC through 01/31, 21:33 UTC