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Final Update: Friday, 20 March 2020 23:49 UTC
We've confirmed that all systems are back to normal with no customer impact as of 03/20, 18:28 UTC. Our logs show the incident started on 03/12, 22:00 UTC and that during the 7 days, 20 hours and 28 minutes that it took to resolve the issue customers using Live Metrics Stream might have received partial data regarding their instances.
-Eric Singleton
We've confirmed that all systems are back to normal with no customer impact as of 03/20, 18:28 UTC. Our logs show the incident started on 03/12, 22:00 UTC and that during the 7 days, 20 hours and 28 minutes that it took to resolve the issue customers using Live Metrics Stream might have received partial data regarding their instances.
- Root Cause: The failure was due to a bad deployment with the service.
- Incident Timeline: 7 days, 20 Hours & 28 minutes - 03/12, 22:00 UTC through 03/20, 18:28 UTC
-Eric Singleton