Experiencing Workspace Creation Issue in Azure portal for Log Analytics – 10/29 – Resolved

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Final Update: Thursday, 29 October 2020 22:48 UTC

Our logs indicate the incident started on 10/29, 21:30 UTC and that during the 1 hour that it took to resolve the issue no customers experienced an issue trying to create a new workspace and receiving "internal server error" as a result.
  • Root Cause: The failure was due to a DNS limit being reached in China region.
  • Incident Timeline: 1 Hours & 0 minutes - 10/29, 21:30 UTC through 10/29, 22:30 UTC
We understand that customers rely on Azure Log Analytics as a critical service and apologize for any impact this incident caused.


Initial Update: Thursday, 29 October 2020 22:04 UTC

We are aware of issues within Log Analytics and are actively investigating. Some customers in the China region may experience an "internal server error" when trying to create a new workspace.
  • Next Update: Before 10/30 00:30 UTC
We are working hard to resolve this issue and apologize for any inconvenience.

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