Today’s post was written by Parri Munsell, managing director of Microsoft Office Partner Marketing.
Microsoft FastTrack is our customer success service designed to help organizations realize business value faster with Office 365. As we start 2017, FastTrack is growing faster than ever with the help of Microsoft certified partners. Collaborative efforts between FastTrack and partners are now helping more than 4,000 new customers every month drive usage and adoption.
We have found that customers who actively engage with both FastTrack and a Microsoft certified partner are the most successful in deploying Office 365 quickly, and in extracting the most value from their software investments. FastTrack can assist customers with data migration, provisioning services and mapping Office 365 capabilities to business goals. Microsoft partners complement the FastTrack experience with full on-site support, often providing additional value-added services such as change management consulting, local environment analysis, mitigation of any issues prior to the cloud transition, and long-term engagement with business stakeholders to drive value through the entire organization.
NGA Human Resources is just one customer example of a how a company can leverage the expertise of both their local partner and the FastTrack team to maximize their success. “We got stellar support from the Microsoft FastTrack team throughout a rush deployment where we migrated 8,000 employees and huge amounts of data [to Office 365], including data from Google Docs, to avoid an expensive contract renewal with Google,” says chief information officer Russell Sheldon. Plus, the effective change management policies suggested by Microsoft partner Content and Code expedited adoption of the Office 365 services, ushering in a new era of individual productivity that adds up to a happier, more efficient global workforce. The result is that NGA HR is innovating new ideas to drive business and respond faster to customers—on a global scale.
New Welcome to FastTrack guide
To help customers understand the benefits associated with leveraging FastTrack with the help of partners, we are introducing the Welcome to FastTrack guide, which outlines each stage of a customer’s journey, from initial envisioning of the project through driving value throughout the organization. We’re seeing some innovative partners embedding FastTrack into their offerings to ensure that their customers get the most out of their solution in the fastest possible time.
Our ongoing investment in customer success
As customers make the digital transformation to the cloud, we offer a wide variety of services and digital resources. More than 800 FastTrack engineers are available to work with customers and their certified partners, providing expert advice and remote guidance. When additional expertise is needed, Microsoft collaborates with partners to provide those services. To date, the Office 365 Adoption Offer has made available to customers almost $50 million in partner benefits, enabling thousands of organizations to receive local support from a certified partner of their choice. This offer continues to be available for customers who purchased Office 365 between February 1, 2016 and June 30, 2016.
We’re excited to see customer success growing on a global scale because of the collaboration between FastTrack and our partners.
Customers can visit FastTrack.microsoft.com to learn more about FastTrack resources or go to the Microsoft Partner Center to find a Microsoft partner to help them with migrations to the Microsoft Cloud.
Get information about current FastTrack offers and eligibility requirements—and start building a collaborative relationship with Microsoft FastTrack and the certified partner of your choice today.