Introducing the Queues app: Enabling customer engagement in Microsoft Teams

Every employee in the modern workplace has the potential to be an ambassador for customer engagement. Whether they work in sales, service, health care, or finance, these ambassadors prefer using familiar tools such as Microsoft Teams to simplify their … Continue reading Introducing the Queues app: Enabling customer engagement in Microsoft Teams

What’s New in Microsoft Teams | Enterprise Connect 2024 Edition

In this special edition of “What’s New in Microsoft Teams”, we will cover the exciting new features and improvements that we announced at Enterprise Connect 2024. In addition, you will find the new features, devices and apps that have been released thi… Continue reading What’s New in Microsoft Teams | Enterprise Connect 2024 Edition

Help customers reach your organization with click-to-call for Microsoft Teams Phone

Click-to-call for Microsoft Teams Phone is now available. Organizations can enable customers to easily reach their sales and support members on Microsoft Teams with just a single click. By adding a click-to-call widget from Azure Communication Services… Continue reading Help customers reach your organization with click-to-call for Microsoft Teams Phone

Announcing Mirroring Azure SQL Database in Fabric for Public Preview

In the era of digital transformation, advanced analytics and an AI driven world, data has emerged as the new oil, powering businesses, and driving decision-making. But what good is this oil if it’s not refined and ready for use when needed? Moreover, m… Continue reading Announcing Mirroring Azure SQL Database in Fabric for Public Preview