This post has been republished via RSS; it originally appeared at: Microsoft Kaizala Blog articles.
As digital transformation is reshaping every industry, organizations all over the world are investing in modern workplace technologies to empower employees to do their best work. In fact, 81% of business leaders worldwide plan to increase their investment in modern workplace technologies in the next 2 years.
Business leaders are also realizing that the span of the modern workplace goes well beyond their organization boundaries, and it's not enough to think about people and processes within the organization. Firstline workers are at the frontlines with your products and with your customers, but often they are disconnected from the rest of their businesses. Moreover, there is an increasing need to connect an organization's extended networks to bring in operational efficiencies, gather business insights and improve customer satisfaction.
These mobile Firstline workers, partners outside your company’s directory have been underserved in terms of good technology options. 73% of workers report using consumer messaging apps to get work done, thereby putting their organization's sensitive information at risk.
Microsoft Kaizala is helping our customers across multiple industries accelerate their digital transformation efforts while addressing these challenges with data security and privacy.
Narayana Health's mission is to make healthcare more affordable and accessible to all, and the Kaizala-based app is helping accelerate that journey by streamlining communication between doctors and patients. Alembic Pharmaceuticals uses Kaizala to gather field insights in a secure and compliant manner.
M-KOPA Solar in Kenya is using Kaizala to train and communicate with their mobile sales force and to gather daily sales insights.
Government of Andhra Pradesh in India is using Kaizala to enable citizens across 13 districts to raise complaints and share feedback leading to new benchmarks in operational efficiency and citizen satisfaction.
As you chart your digital transformation journey, explore how Microsoft Kaizala can help in transforming your business.
Sources: The Workplace Evolution - HBR Pulse Survey, January 2018 | Growing Use of Consumer Messaging Apps, 451 Research, October 2017