Does your logon hang after a password change on win 8.1 /2012 R2/win10?

This post has been republished via RSS; it originally appeared at: Ask the Directory Services Team articles.

First published on TechNet on Jan 11, 2016
Hi, Linda Taylor here, Senior Escalation Engineer from the Directory Services team in the UK.

I have been working on this issue which seems to be affecting many of you globally on windows 8.1, 2012 R2 and windows 10, so I thought it would be a good idea to explain the issue and workarounds while we continue to work on a proper fix here.

The symptoms are such that after a password change, logon hangs forever on the welcome screen:



How annoying….

The underlying issue is a deadlock between several components including DPAPI and the redirector.

For full details or the issue, workarounds and related fixes check out my post on the ASKPFEPLAT blog here http://blogs.technet.com/b/askpfeplat/archive/2016/01/11/does-your-win-8-1-2012-r2-win10-logon-hang-after-a-password-change.aspx

This is now fixed in the following updates:

Windows 8.1, 2012 R2, 2012 install:

• KB3132080 Logon freezes after you reset your password in Windows 8.1, or Stop error 0x1000007e in Windows Server 2012 R2 http://support.microsoft.com/kb/3132080/EN-US

For Windows 10 TH2 build 1511 install:

• KB3135173 Cumulative update for Windows 10 Version 1511: February 9, 2016
  http://support.microsoft.com/kb/3135173/EN-US

I hope this helps,

Linda