Experiencing Alerting failure for Log Search Alerts in SUK – 01/04 – Resolved

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Final Update: Saturday, 04 January 2020 21:31 UTC

We've confirmed that all systems are back to normal with no customer impact as of 01/04, 18:00 UTC. Our logs show the incident started on 01/04, 09:30 UTC and that during the 8 hours and 30 minutes that it took to resolve the issue some customers experienced issue with delay in receiving log search alerts in South UK Region.
  • Root Cause: The failure was due to issue with one of our backend services. 
  • Incident Timeline: 8 Hours & 30 minutes - 01/04, 09:30 UTC through 01/04, 18:00 UTC
We understand that customers rely on Log Search Alerts as a critical service and apologize for any impact this incident caused.


Initial Update: Saturday, 04 January 2020 12:56 UTC

We are aware of issues within Log Search Alerts and are actively investigating. Some customers in SUK region may experience alerting failures or delayed alerts.
  • Work Around: None
  • Next Update: Before 01/04 17:00 UTC
We are working hard to resolve this issue and apologize for any inconvenience.

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