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Final Update: Thursday, 16 January 2020 01:56 UTC
We've confirmed that all systems are back to normal with no customer impact as of 1/16, 01:05 UTC. Our logs show the incident started on 1/16, 00:55 UTC and that during the 10 minutes that it took to resolve the issue 4.3% of customers experienced failures to query their data.
-Jeff
We've confirmed that all systems are back to normal with no customer impact as of 1/16, 01:05 UTC. Our logs show the incident started on 1/16, 00:55 UTC and that during the 10 minutes that it took to resolve the issue 4.3% of customers experienced failures to query their data.
- Root Cause: The failure was due to an operating threshold being exceeded.
- Incident Timeline: 10 minutes - 1/16, 00:55 UTC through 116, 01:05 UTC
-Jeff