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Final Update: Sunday, 19 January 2020 22:58 UTC
We've confirmed that all systems are back to normal with no customer impact as of 1/19, 22:43 UTC. Our logs show the incident started on 1/19, 22:18 UTC and that during the 25 mins that it took to resolve the issue customers experienced data access issue in North Europe region.
-Anupama
We've confirmed that all systems are back to normal with no customer impact as of 1/19, 22:43 UTC. Our logs show the incident started on 1/19, 22:18 UTC and that during the 25 mins that it took to resolve the issue customers experienced data access issue in North Europe region.
- Root Cause: The failure was due to a maintenance process exceeding expected timelines.
- Incident Timeline: 25 min 1/19, 22:18 UTC through 1/19, 22:43 UTC
-Anupama