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Final Update: Thursday, 05 March 2020 01:15 UTC
We've confirmed that all systems are back to normal as of 03/05, 00:20 UTC. Our logs show the incident started on 03/04, 23:55 UTC and that during the 25 minutes that it took to resolve the issue some customers might have experienced data access issues in South Africa region.
-Sindhu
We've confirmed that all systems are back to normal as of 03/05, 00:20 UTC. Our logs show the incident started on 03/04, 23:55 UTC and that during the 25 minutes that it took to resolve the issue some customers might have experienced data access issues in South Africa region.
- Root Cause: The failure was due to issue in one of our backend services.
- Incident Timeline: 25 minutes - 03/04, 23:55 UTC through 03/05, 00:20 UTC
-Sindhu