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Final Update: Wednesday, 21 July 2021 12:20 UTC
We've confirmed that all systems are back to normal with no customer impact as of 07/21, 10:30 UTC. Our logs show the incident started on 07/21, 08:30 UTC and that during the 2 hours that it took to resolve the issue, Some customers may have experienced intermittent data gaps, and incorrect alert activation.
-Srikanth
We've confirmed that all systems are back to normal with no customer impact as of 07/21, 10:30 UTC. Our logs show the incident started on 07/21, 08:30 UTC and that during the 2 hours that it took to resolve the issue, Some customers may have experienced intermittent data gaps, and incorrect alert activation.
- Root Cause: The failure was due to issues with one of the backend services.
- Incident Timeline: 2 Hours - 07/21, 08:30 UTC through 07/21, 10:30 UTC.
-Srikanth