Experiencing Alerting Latency for Activity Log Alerts – 09/01 – Resolved

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Final Update: Wednesday, 01 September 2021 21:01 UTC

We've confirmed that all systems are back to normal with no customer impact as of 9/1, 20:15 UTC. Our logs show the incident started on 9/1, 15:00 UTC and that during the five hours that it took to resolve the issue approximately 450 total customers may have experienced delayed activity log alerts.
  • Root Cause: The failure was due to a Backend service responsible for processing activity logs hitting an operational threshold, which caused a delay in the processing of activity logs.
  • Incident Timeline: 5 Hours & 15 minutes - 9/1, 15:00 UTC through 9/1, 20:15 UTC
We understand that customers rely on Activity Log Alerts as a critical service and apologize for any impact this incident caused.

-Jack Cantwell

Initial Update: Wednesday, 01 September 2021 20:05 UTC

We are aware of issues within Activity Log Alerts and are actively investigating. Some customers may experience delayed or missed Log Search Alerts.
  • Next Update: Before 09/01 21:30 UTC
We are working hard to resolve this issue and apologize for any inconvenience.
-Jack Cantwell

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