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Final Update: Wednesday, 01 September 2021 14:02 UTC
We've confirmed that all systems are back to normal with no customer impact as of 09/01, 12:03 UTC. Our logs show the incident started on 09/01, 13:30 UTC and that during the 1 hour and 27 minutes that it took to resolve the issue some customers may have experienced intermittent data latency and incorrect alert activation and possible data gaps.
-Soumyajeet
We've confirmed that all systems are back to normal with no customer impact as of 09/01, 12:03 UTC. Our logs show the incident started on 09/01, 13:30 UTC and that during the 1 hour and 27 minutes that it took to resolve the issue some customers may have experienced intermittent data latency and incorrect alert activation and possible data gaps.
- Root Cause: The failure was due to backend dependency failure.
- Incident Timeline: 1 Hours & 27 minutes - 09/01, 12:03 UTC through 09/01, 13:30 UTC
-Soumyajeet