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Final Update: Friday, 10 December 2021 13:28 UTC
We've confirmed that all systems are back to normal with no customer impact as of 12/10, 13:10 UTC. Our logs show the incident started on 12/10, 11:20 UTC and that during the 1 hour and 50 Minutes that it took to resolve the issue Some of customers may have experienced missed alerts or timeout while querying data.
-Soumyajeet
We've confirmed that all systems are back to normal with no customer impact as of 12/10, 13:10 UTC. Our logs show the incident started on 12/10, 11:20 UTC and that during the 1 hour and 50 Minutes that it took to resolve the issue Some of customers may have experienced missed alerts or timeout while querying data.
- Root Cause: The failure was due to a backend component becoming unhealthy.
- Incident Timeline: 1 Hour & 50 minutes - 12/10, 11:20 UTC through 12/10, 13:10 UTC
-Soumyajeet