(Resolved) Known Issue: Devices Upgrading to Android 13 cannot enroll into management

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This post has been republished via RSS; it originally appeared at: Microsoft Tech Community - Latest Blogs - .

We were recently alerted to an issue where Samsung devices are unable to enroll as personally-owned Work Profile on Android 13. Users may see a dialog box saying that the profile was unable to be created. S21 and S22 devices are confirmed to be affected, but impact on other models may be possible. We have been working with Samsung and Google friends, who have issued a fix.


In order to resolve, we recommend that admins tell users to reboot the device. The Android Device Policy app will be downloaded during enrollment, but it will not change the user experiences. If the reboot does not resolve the issue, try guiding your users to install the Android Device Policy manually on the Google Play Store, then rebooting, and beginning the enrollment flow again.


For more information, visit Samsung’s Knox Documentation.


If you have questions or comments for the Intune team, reply to this post below or reach out to @IntuneSuppTeam on Twitter.

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