Intelligent Customer Care with Bots – Part 1: Introduction

This post has been republished via RSS; it originally appeared at: Channel 9.

Bots & conversation-as-a-platform are gathering momentum and have the potential to radically change how people interact with software & services. In this video, see how Microsoft and Zarmada, a partner, worked together to reimagine the customer experience for a fictional online insurance company. Through the use of Cognitive Services, Azure, and the Bot Framework, building smart bots to power your organization is easier than ever before.

James Carpinter

Zarmada - Chief Technology Officer


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