Resolved: Customization policy for apps fails to save when logo is too large

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This post has been republished via RSS; it originally appeared at: Intune Customer Success articles.

Updated 6/29/21 - This is now resolved! In the June (2106) Intune service release, we've removed the 400 x 400 px maximum requirement and only the 750KB maximum remains. For more info on branding customization details for the user experience, have a look at: How to configure the Intune Company Portal apps, Company Portal website, and Intune app to learn more.

 

We recently received a report that Customization policies were failing to save when new or updated. Upon investigation, we discovered that a recent change caused generic error to be displayed when you upload a branding logo larger than 400 x 400px.

 

If you run into this, you’ll see the following error:

Customization policy errorCustomization policy error

To work around this, reduce the file size of your logo.

 

In an upcoming release, we’ll remove the 400 x 400 px maximum requirement and only the 750KB maximum will remain. Note, there is no end user impact.

 

Let us know if you have any additional questions on this topic by replying to this post or reaching out to @IntuneSuppTeam  on Twitter.

 

Post updates:

6/29/21 - This is now resolved! In the June (2106) Intune service release, we've removed the 400 x 400 px maximum requirement and only the 750KB maximum remains.

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