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Final Update: Tuesday, 26 October 2021 20:07 UTC
We've confirmed that all systems are back to normal with no customer impact as of 10/26, 19:00 UTC. Our logs show the incident started on 10/26, 17:45 UTC and that during the 1 hour and 15 minutes that it took to resolve the issue 62.3% of customers experienced Consistent data latency and incorrect alert activation.
We've confirmed that all systems are back to normal with no customer impact as of 10/26, 19:00 UTC. Our logs show the incident started on 10/26, 17:45 UTC and that during the 1 hour and 15 minutes that it took to resolve the issue 62.3% of customers experienced Consistent data latency and incorrect alert activation.
- Root Cause: The failure was due to backend service became unhealthy causing data latency.
- Incident Timeline: 1 Hours & 15 minutes - 10/26, 17:45 UTC through 10/26, 19:00 UTC
-Arish B